ŚWIĄTKOWSKA, Monika; STANGIERSKA, Dagmara; ULYANITSKAYA, Yauheniya. Service quality and satisfaction factors of fast food services in the light of customer and employee surveys. Zeszyty Naukowe SGGW - Ekonomika i Organizacja Gospodarki Żywnościowej, Warszawa, Polska., n. 119, p. 181–193, 2017. DOI: 10.22630/EIOGZ.2017.119.33. Disponível em: https://eiogz.sggw.edu.pl/article/view/7543. Acesso em: 6 nov. 2026.