Innovations in customer interactions and marketing communication in discount retail market

Main Article Content

Grażyna Koniorczyk


Keywords : marketing communications, innovations, discounters, customer engagement
Abstract
The aim of the study is to identify and characterize innovative forms and means of marketing communication, as well as new ways of interactions implemented by discount retailers. The method of critical analysis of literature and case study research are applied. Discount networks effectively changed the image of “cheap stores” using new forms and means of marketing communication. The (re)positioning strategy and building a strong brand are connected with increasing frequency and intensity of contact with the brand, inspiring and educating consumers, as well as engaging them.

Article Details

How to Cite
Koniorczyk, G. (2016). Innovations in customer interactions and marketing communication in discount retail market. Zeszyty Naukowe SGGW - Ekonomika I Organizacja Gospodarki Żywnościowej, (113), 89–103. https://doi.org/10.22630/EIOGZ.2016.113.8
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